Refund policy
We hope that you’re delighted with your purchase! All sales on Ivy caps and mask sets are final. However, if you wish to return or exchange Ivy scrubs, t-shirts or badge reels for any reason, please send non-embroidered item(s) back to us with tags attached, and in original condition within 10 days of delivery. Depending on the method you use to send the item(s) back to us, it can take up to 7-10 business days for us to receive your return. Upon receiving the item(s), we process all returns within 3 business days.
You will receive a full refund for the cost of the product based on your original payment method (i.e., debit or credit card). Original or return postage is not refundable. If you have placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you have placed your order with a debit card, please allow up to 10 business days for a refund to appear on your bank statement.